Case Study: OTG achieves 24/7 IBM i availability and lean IT operations with Fortra (QSystem Monitor & QMessage Monitor)

OTG Continues to Brew the Recipe for Success with CCSS

OTG (Ostfriesische Tee Gesellschaft) is Germany’s leading tea producer, with around €520M in annual sales and a distributed IBM i environment of eight servers across four locations supporting ERP, finance and warehouse systems for 1,500 employees. Rapid growth, strict regulatory requirements for medicinal teas, and a downtime cost of €55,000 per hour created a critical need for 24/7 availability and tight control of batch jobs, communications and concurrent-license usage — all while keeping IT overhead extremely lean.

OTG deployed CCSS’s QSystem Monitor (QSM) and QMessage Monitor (QMM) to centralize monitoring and automate routine tasks. Real-time dashboards, thresholds, auto-responses, detailed history and disk inquiry tools give a single administrator full visibility and fast diagnostics, prevent production and logistics interruptions, simplify audits and license controls, and avoid additional staffing. The result: sustained high availability, faster problem resolution, regulatory compliance and significant cost savings.

OTG

Christian Winklareth

Systems Administrator