Case Study: Nippon Express USA achieves proactive system awareness and improved uptime with Fortra monitoring tools

Nippon Express USA Improves System Awareness with Crucial Monitoring Tools

Nippon Express USA, a global freight‑forwarding and warehousing company headquartered in New York, depends on IBM i systems to provide near‑round‑the‑clock tracking and supply‑chain services across more than 72 warehouses. Facing multipartitioned servers and time‑intensive manual monitoring that once let a failed disk go unnoticed for 30 days, the company needed to automate and improve systems monitoring to maintain availability for customers and support its always‑on operations.

Building on an ORION high‑availability mirror, Nippon Express deployed CCSS monitoring tools (QSystem Monitor, QMessage Monitor and QRemote Control) in 2007 to centralize alerts, route issues to the right teams and enable remote remediation. The solution cut operators’ monitoring time by an estimated 87%, enabled same‑day fixes (for example, a Saturday drive replacement), reduced unplanned downtime and freed staff to focus on innovation while giving the company much better control of its systems.

Nippon Express

Paul Cree

Integrated security manager