Case Study: The Citizens Bank achieves 24/7 monitoring and eliminates overnight downtime with Fortra's MessengerPlus

MessengerPlus Works the Night Shift in Philadelphia, Mississippi

Citizens Bank of Philadelphia, Mississippi (14 branches) was experiencing recurring overnight failures in a new account-reporting application that broke the nightly cycle about every third day. Programmer Mitch Peden routinely arrived at 8:00 a.m. to find systems down and spent hours restoring service, risking customer access to ATMs and online services and disrupting operations for about two weeks before a fix was found.

The bank installed Bytware’s MessengerPlus to monitor jobs and page staff at programmed intervals; it pinpointed a telephone-teller software glitch, verified cycle completion for night operators, and routes severity alerts to the appropriate MIS personnel. As a result, the bank eliminated the recurring downtime, recovered staff hours, and quickly recouped the investment—Peden reports MessengerPlus “paid for itself,” with only occasional paging-carrier delivery delays.

The Citizens Bank

Mitch Peden

Programmer