Case Study: Leading Medical Device Company achieves 100% equipment uptime and 20-minute SLA compliance with Fortra’s Intermapper

Medical Device Company Ensures Uptime with Intermapper

A leading medical device company that helps physicians diagnose heart disease needed a more reliable network to ensure patient data and EKG analyses were processed around the clock. With no monitoring in place and a 20-minute SLA for analysis results, IT had to redesign the network and get real-time alerts to guarantee data center equipment stayed responsive and tests didn’t pile up.

They implemented Intermapper as their primary monitoring system to watch network traffic, applications, servers and internet connections, using custom command-line probes to cover non‑SNMP devices. As a result they routinely meet their 20-minute SLAs, maintain 100% uptime except for scheduled outages, and gain cost-effective ROI by detecting and resolving issues before hospitals or patients are affected.