Case Study: Major Brands achieves paperless invoicing and faster customer service with Fortra Webdocs

Major Brands Toasts the Benefits of Digital Documents

Major Brands, Missouri's largest wholesale distributor of wine and spirits, faced a major document management challenge: state rules required signed invoices for more than 10,000 customers, leading to rows of filing cabinets, slow manual searching, and delays that hurt customer service and consumed office space. The volume and inflexibility of paper made retrieval, copying and compliance time-consuming and costly.

Major Brands implemented HelpSystems' Webdocs to scan, barcode and electronically index invoices and related documents, making them searchable by multiple keys and accessible via a web browser from within existing applications. The system links supporting documents, enables instant retrieval and on-the-spot emailing or faxing, eliminated the need to store originals, freed up space, reduced paper handling, boosted productivity and customer service, and is being expanded to purchasing and accounts payable.

Major Brands

Linda Vermeiren

Customer service manager