Fortra
376 Case Studies
Case Study: Johnson Plastics saves time and improves customer satisfaction with Fortra Webdocs document management
A Fortra Case Study
Johnson Plastics Saves Time with HelpSystems Document Management Software
Johnson Plastics, a Minneapolis-based supplier of engrave-able materials with eight U.S. locations, struggled with paper-based processes: documents locked in filing cabinets, slow access across sites, delayed customer responses, and manually produced reports that consumed staff time.
They implemented HelpSystems Webdocs and Deliver Now to digitize and centralize documents, integrate with their VAI ERP for instant cross-referencing, and enable quick keyword searches and one-click lookups from the ERP. The result: filing cabinets replaced by a single repository, consolidated invoicing across warehouses, automated daily report delivery, faster customer service, and measurable time savings.
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Johnson Plastics
Ron Caucutt
Operations Director