Case Study: Celina Insurance Group achieves lights-out second-shift IT automation and saves an FTE with Fortra

IT Automation at Celina Insurance Group Keeps Critical Business Processes Running

Celina Insurance Group, a property and casualty insurer in Celina, OH, faced a staffing challenge: a hard-to-fill, high-turnover second shift operator responsible for nightly balancing processes that check thousands of policy changes and run full IBM i system backups. Losing and retraining operators was costly and risked gaps in critical night-time operations.

By deploying Automate Plus with Webdocs Creation & Delivery, Robot Schedule and Robot Save, Celina automated about 15 nightly balancing processes, month-end processing, backups and growing file movements—making the second shift “lights out.” The automation eliminated the need to hire a replacement operator, saved the equivalent of at least one FTE, and ensured backups and month-end jobs run reliably each night.

Celina Insurance Group