Case Study: Cascade Networks achieves proactive network monitoring and subscriber retention with Fortra's Intermapper

Intermapper Helps Secure Subscribers at Cascade Networks

Cascade Networks, a regional ISP serving a five-county area from Portland to Seattle with a mix of commercial and residential customers, needed a way to detect problems before subscribers were affected, maintain service reliability, and preserve customer satisfaction. President Brian Magnuson evaluated monitoring tools to give technicians real‑time visibility across the network and chose a solution that fit their hands‑on networking needs.

Cascade deployed Intermapper and Intermapper Remote Access to monitor every router 24/7, provide real‑time maps and probes (including for Motorola Canopy and Redline gear), and let both technicians and client providers view subnet status remotely. The result is an early‑warning system across their service area that enables proactive troubleshooting, keeps customers impressed and renewing subscriptions, and delivers measurable customer‑relationship ROI.

Cascade Networks

Brian Magnuson

President