Case Study: Law School Admission Council achieves peak-season reliability and IT service optimization with Fortra (Vityl Capacity Management)

Implementation of IT Service Optimization (ITSO) at the Law School Admission Council

The Law School Admission Council (LSAC) is a nonprofit that develops and administers the LSAT for about 150,000 candidates and supports more than 200 law schools. LSAC’s IT infrastructure was under‑provisioned during its annual peak application season, causing processing delays and risking missed deadlines for applicants; the organization needed a repeatable service management approach to stabilize performance and align IT with business goals.

LSAC engaged TeamQuest (now HelpSystems) and implemented IT Service Optimization (ITSO) with Vityl Capacity Management, adding tools, training and best‑practice processes for capacity planning, performance monitoring and reporting. As a result LSAC avoided peak‑season shortfalls, processed 9,132 applications on its next peak day with no backlog, supported the staged roll‑out of its new ACES2 application to hundreds of schools without overload, reduced hardware costs through timely provisioning and matured its ITSO/ITIL practices with measurable alignment to business objectives.

Law School Admission Council

Jerry Goldman

Director of Technical Services