Case Study: Indiana Education Employment Relations Board achieves instant document access and 80% cost savings with Fortra's Webdocs

IEERB Enables Easier, Faster, and More Cost-Effective Document Research

The Indiana Education Employment Relations Board (IEERB) oversees relations between Indiana teachers and schools and maintained large volumes of paper records—collective bargaining agreements, salary schedules, and unfair labor practice decisions—kept in 20 bound volumes and filing cabinets. Slow, manual searches meant staff spent excessive time retrieving, copying, and mailing or faxing documents, creating delays for requestors and high administrative costs.

IEERB implemented Webdocs from HelpSystems, using OCR and indexed metadata (up to 10 search keys) to enable keyword and parameter-based searches, secure access, and electronic capture of new documents. Installation took under two hours and full scanning/indexing was complete in six months; the result was instantaneous retrieval, secure self-service access, and up to an 80% reduction in the cost of fulfilling information requests.

Indiana Education Employment Relations Board

Michael McConnell

Chairman