Case Study: Humanitarian Organization achieves 94% reduction in application slowdowns with Fortra's Vityl Capacity Management

Humanitarian Organization Reduces Application Slowdowns by 94%

This humanitarian organization coordinates more than 500,000 volunteers across the United States and relies on an automated telephone messaging system to handle surges in calls during disasters. The system experienced frequent slowdowns—about 81 performance issues—that disrupted caller service and volunteer recruitment, and the IT team lacked the tools to identify the root cause.

They engaged Vityl Capacity Management (formerly TeamQuest) for a performance analysis; within weeks the study identified high I/O wait as the bottleneck. After resolving the I/O issues and ongoing tuning, application slowdowns dropped by 94% in four months (down to five incidents), restoring responsiveness and improving call handling and volunteer coordination.