Case Study: Peoples Telephone Cooperative achieves instant reboots and cuts outages from 8+ hours to minutes with Fortra's Automate for Intermapper

How Peoples Telephone Reboots Equipment Instantly with Automate for Intermapper

Peoples Telephone Cooperative, a rural Texas telecom serving fixed wireless and broadband customers since 1952, struggled with sudden equipment failures at remote cell sites that often went unnoticed until customers called. Those calls typically arrived after hours, forcing technicians to be called in or leaving outages unresolved until morning—sometimes resulting in eight‑hour (or longer) service interruptions and unhappy customers.

Peoples already used Intermapper for SNMP monitoring and added the Automate for Intermapper add‑on to proactively remediate faults: ping probes detect sector lockups, Automate remotely reboots the affected base station in under a minute, and Intermapper sends an email alert if recovery takes longer than five minutes. The result: downtime reduced from eight-plus hours to minutes (often unnoticed by customers), no overnight overtime, improved reliability and customer satisfaction.

Peoples Telephone Cooperative

Derek Davidson

Director of IT