Case Study: Highland Telephone Cooperative achieves paper-free accounting archives in 60 days with Fortra Webdocs

Highland Telephone Modernizes Accounting Reports with an EDMS

Highland Telephone, a member-owned rural telecom serving Tennessee and Kentucky, faced an aging IBM document archival tool that went out of support and a cumbersome process of printing daily billing reports, filing them in binders, and storing those binders in a warehouse. The team needed an EDMS that integrated with their IBM i environment and existing applications so staff could access historical reports without manual searching through boxes.

They implemented Webdocs from HelpSystems in 60 days, integrating with IBM i and Active Directory to archive reports digitally and make them easily accessible across the organization. The simple interface won broad user adoption, IT can maintain and troubleshoot the system, other departments have requested licenses, and Highland modernized reporting and eliminated paper binders without changing core systems.

Highland Telephone Cooperative

Dan Williams

Network Engineer