Case Study: UK Communications Company achieves non-impacting system testing and comprehensive capacity planning with Fortra's Vityl Capacity Management

High Performance for a High-Profile Testing Center

This subsidiary of a major European communications group provides commercial and consumer wireless services to about 25 million customers and runs an enterprise-wide CRM environment that must be validated in a 400‑server test center before company‑wide rollout. The center struggled with multiple CRM systems and web services (Oracle, PeopleSoft, Siebel, DB2) and an existing performance tool that didn’t monitor all systems and consumed unacceptable resources, creating an inefficient solution for capacity planning and benchmarking.

After a professional services consultation the company implemented Vityl Capacity Management, a highly customizable, low‑impact tool that monitors and benchmarks hardware and applications and models custom workloads. Vityl enabled faster root‑cause analysis, reduced hardware and software procurement costs, and allowed the team to test and tune CRM‑related systems without affecting performance—delivering reliable capacity planning and improved production readiness.