Case Study: Mattel achieves real-time IBM i performance visibility and prevents system outages with Fortra's Robot Monitor

HelpSystems Makes Proactive Monitoring Child’s Play for Mattel

Mattel, the global toy maker behind brands like Barbie and Fisher‑Price, needed to manage nearly 50 IBM i servers across multiple time zones. Their IT team faced limited centralized visibility, language and telecom barriers at remote sites (notably Jakarta), and escalating performance issues—at one point disk usage spiked to 92%—threatening critical production systems and requiring a more proactive approach.

By deploying Robot Monitor, Mattel gained real‑time and historical visibility, configurable thresholds and alerts, and the ability to drill into CPU, job and disk usage from a single desktop. The solution centralized control from headquarters, enabled proactive resolution of issues across time zones, produced management‑friendly graphical reports, and prevented a likely system crash by catching and resolving the disk‑usage spike.

Mattel

Daniel Cruthirds

Technical support team