Case Study: MAPFRE achieves automated IT operations and 24/7 support excellence with Fortra (HelpSystems)

HelpSystems Delivers IT Automation and Exceeds Service Expectations for National Auto Insurer MAPFRE

MAPFRE, one of the largest personal auto insurers in the U.S., needed reliable IT automation and around-the-clock vendor support to manage a high volume of production work. Data center analyst Wendy O’Brien oversaw hundreds of scheduled jobs across 13 partitions and faced an urgent high-availability (HA) interface issue, so vendor responsiveness and deep technical help were critical selection criteria.

HelpSystems delivered Robot SCHEDULE, Robot NETWORK, and Robot CONSOLE to automate roughly 90% of MAPFRE’s backups and nightly batch processing, consolidate message monitoring, and eliminate redundant job creation. Equally important, HelpSystems’ consultants provided fast, 24/7 support—troubleshooting the HA interface, diagnosing the environment, and guiding daily fixes—resulting in resolved issues, time savings, more reliable operations, and ongoing proactive service and product improvements.

MAPFRE

Wendy O’Brien

Data Center Technical Analyst