Case Study: Seco Tools prevents downtime and accelerates incident response with Fortra

HelpSystems and Rg19/Load Make Managed IT Easier for Seco Tools

Seco Tools AB, a major Swedish provider of metal‑cutting solutions, needed to rapidly improve server monitoring across its global, multi‑platform IT estate after switching managed service providers. The company faced the risk of disruptive outages and required fast deployment of enterprise monitoring and reporting to gain high‑level visibility and prevent critical incidents.

Rg19/Load implemented HelpSystems’ scalable monitoring—covering Windows, Linux, AIX and IBM i with Enterprise Console, MIMIX templates and Advanced Reporting—giving Seco a single‑pane dashboard, automated alerts and regular status reports. The result was quick onboarding, faster operational response, reduced manual intervention and greater confidence that critical incidents are identified and managed before they impact customers.

SECO Tools

Jan Danielsson

Senior Systems Engineer and Solution Architect