Case Study: Quiksilver achieves proactive IBM i monitoring and major help desk call reduction with Fortra

Halcyon Makes IBM i Admins and Infor M3 Users Happy at Quiksilver International

Quiksilver, a global leader in clothing and accessories, needed a reliable way to monitor and manage its IBM i-based Infor M3 ERP environment more proactively. After evaluating several options, the company chose Fortra’s Halcyon Systems Operations Suite to improve IBM i administration and reduce performance-related issues.

Fortra implemented the monitoring and alerting solution to help Quiksilver track job queues, CPU usage, disk space, and other critical thresholds with email and SMS alerts. The result was a more proactive IT operation, easier configuration, and major efficiency gains, including an 80% drop in help desk calls related to IBM i performance, with issues often addressed before users noticed them.

Quiksilver

Thomas Zulliger

IT Manager