Case Study: Tyco Electronics achieves 24-hour IBM i monitoring and rapid issue resolution with Fortra's Halcyon Message Management Suite

Halcyon Helps IBM i Support at Tyco Electronics Stay Connected to Their System

Tyco Electronics’ Australian and New Zealand arm, part of a global engineered components provider, relied on IBM i–based ERP for critical business processes but had a lean support team that couldn’t monitor systems 24/7. This reactive approach meant overnight failures often went unnoticed until morning, causing cascading job delays and disrupted reporting.

After evaluating options, Tyco implemented Halcyon’s Message Management Suite (Level 1) following a live demo; the solution sends customizable SMS alerts to mobiles and allows administrators to issue commands (retry, cancel, even shutdown) remotely. The result: immediate notification and response to incidents, problems resolved within minutes, a sharp drop in user complaints, and sustained 24-hour IBM i coverage without adding staff.

Tyco Electronics

Abhay Kulkarni

Senior Systems Engineer