Case Study: Computacenter achieves efficient managed services and automates 20,000+ tasks with Fortra

Halcyon Helps Computacenter Deliver Efficient Managed Services

Computacenter, Europe’s leading independent IT infrastructure services provider, faced the challenge of managing a rapidly expanding and increasingly complex portfolio of client systems across mixed environments while keeping costs and headcount in check. They needed centralised remote monitoring and automation to ensure jobs ran on time, speed up client onboarding, and give customers easy access to performance and availability reports.

Halcyon delivered a unified Operations Center Suite plus Advanced Reporting Suite and Task Supervisor to provide a single view of IBM i activity, automate repeatable tasks, and enable secure self-service reporting. The solution now manages 20,000+ tasks across platforms, reduced the time to add new clients, surfaced online client reports, improved notifications and service levels, and lowered operational costs.

Computacenter

Paul Dendle

Mainframe and IBM i Team Leader within Operational Management