Case Study: Bras N Things achieves 4 hours/day time savings and mobile, automated IBM i monitoring with Fortra (Halcyon Systems Operations Suite)

Halcyon Brings Mobility and Time-Savings to the IT Team at Bras N Things

Bras N Things (BNT), a leading lingerie retailer with more than 200 stores across Australia and New Zealand, needed a reliable way to integrate its IBM i–based JDA ERP with MICROS POS systems and to proactively monitor servers so store sales data and overnight batch jobs would always process correctly. Failures in downloads or batch processing could halt replenishment, disrupt warehouse picking, and leave stores short‑stocked, so BNT sought a monitoring solution that would reduce administrator workload while delivering fast, actionable alerts.

BNT chose Halcyon’s Systems Operations Suite for its versatile alerting, SMS command capability and strong vendor support. After implementation and training, automated alert escalation and Halcyon’s Message Communicator allowed issues to be acknowledged and resolved remotely by SMS, and business teams now receive automated notifications when jobs finish. The result: most IBM i operational tasks are automated, administrators regain about four hours per day to support users, and system‑related business disruptions have been virtually eliminated.

Bras N Things

Leigh Shaba

IT Manager