Case Study: Fortune 200 Insurance Company achieves 25% IT cost reduction with Fortra Vityl Capacity Management

Fortune 200 Insurance Company Reduces IT Costs by 25%

A Fortune 200 insurance company that handles roughly 5 million customer service calls per month and 12 million claims transactions per day faced inconsistent service delivery and rising IT costs across a complex environment (10,000 mainframe MIPS, 300 midrange servers, 3,000 Windows servers, 35,000 workstations). Their ITIL rollout stalled because existing capacity tools gave generic advice and left Unix/Windows systems largely unmonitored, leading to overcapacity and performance problems that threatened service levels and competitiveness.

The company selected and rapidly deployed Vityl Capacity Management, which uncovered overcapacity and specific application performance issues, enabling fixes that halved resource use for a key app and avoided buying new servers for 22 months. The pilot saved about $5 million in hardware and $800,000 per year in call-center costs (improving response time by 5 seconds per call), and over three years Vityl delivered hardware and software savings exceeding 25% of the annual IT budget while improving SLA decision-making and IT–business collaboration.