Case Study: Fortune Global 100 Financial Institution achieves 20% reduction in capacity-related outages with Fortra (Vityl Capacity Management)

Financial Institution Reduces Capacity-related Outages by 20%

A Fortune Global 100 financial institution serving more than 52 million customers and supporting 55,000 virtual and physical systems across 10,000 applications faced a critical visibility gap: IT was effectively blind to service performance and had no proactive capacity management, putting always-on banking and trading services at risk of costly outages. With zero tolerance for downtime, the organization needed better monitoring and forecasting to prevent unplanned performance degradation.

The IT team deployed Vityl Capacity Management (TeamQuest) to collect one-second-granularity performance data, build mathematical models, and project future bottlenecks. The solution validated predictions (once overruled, then proven right), helped the business scale capacity ahead of peak demand on Black Friday with no spike in call-center volume, and drove a 20% reduction in capacity-related incidents over two years—paying back the software investment within a year and earning regulator and business confidence in proactive capacity planning.