Case Study: EBP Supply Solutions streamlines document processes and improves customer service with Fortra Webdocs

Commercial Supplies Distributor Automates Document Processes with Webdocs

EBP Supply Solutions, a family-owned commercial supplies distributor serving the eastern United States, needed a better way to manage high-volume reports and documents across its warehouses and sales team. Their manual process for printing, separating, and distributing month-end reports, delivery tickets, invoices, and AR statements was time-consuming and error-prone, so they turned to Fortra and Webdocs for document automation.

Fortra implemented Webdocs to convert spool files to PDF and Excel, automatically split and email reports, generate professional branded documents, and streamline proof-of-delivery handling. The result was faster report delivery, less manual work, and a more efficient workflow for tens of thousands of monthly documents, while customers gained quicker self-service access to invoices and PODs.

EBP Supply Solutions

Jack Jurkowski

Chief Information Officer