Case Study: Coachella Valley Water District achieves faster response times and increased operational efficiency with Fortra's MessengerPlus

Coachella Valley Water District Speeds Response Time with System Notifications from MessengerPlus

Coachella Valley Water District, a public utilities provider serving a desert region with about three inches of annual rainfall, relies on an IBM i system accessed by roughly 400 users to manage domestic water, sanitation and agricultural services. CVWD struggled with no early warning for halted processes—staff only learned of problems when users called, and responders had to VPN in and sign on before taking action, slowing response times and hurting productivity.

CVWD implemented MessengerPlus from Bytware, a solution that small IT staff can configure and manage to send real‑time system notifications and automated responses. The result: immediate awareness of halted processes, quicker remote response, reduced downtime and greater operational efficiency—and “peace of mind” for staff who no longer must be in the office to monitor the system.

Coachella Valley Water District

Gary Palomino

Computer Programmer Analyst