Case Study: City Government IT Department achieves reliable on-time jobs and automated backups with Fortra's Halcyon Operations Center Suite

City Government IT Department - Customer Case Study

The City Government IT department faced a loss of IBM i expertise after a 2009 restructuring, which left overnight backups unreliable and system monitoring inadequate—threatening citizen-facing services like scheduling for brush pickup and mulch delivery. Seeking a rapid fix, they turned to their technology partner and implemented a Halcyon solution from HelpSystems to address their systems-management challenges.

They deployed Halcyon’s Operations Center Suite (Level 4) with hands-on, on-site support and training, gaining automated job scheduling, monitoring, alerting, and performance tools. As a result, critical overnight processes and backups now run reliably, staff receive email and smartphone alerts for quick remediation, and the department has reduced specialist intervention, saved time and costs, and gained a platform with additional features to expand.