Case Study: Lipari Foods achieves automated IBM i monitoring and reliable deliveries with Fortra (CCSS) solutions

CCSS Delivers Consistency and Reliability to IT Processes at Lipari Foods

Lipari Foods is a privately held wholesale food distributor serving 15 Midwestern states whose core transactional systems run on IBM i. With a lean IT team, monitoring was manual and reactive—jobs were missed, trucks sometimes arrived without electronic invoices, and out-of-stock issues and delivery delays harmed customer and consumer satisfaction.

Lipari implemented CCSS/HelpSystems solutions—QMessage Monitor, QRemote Control, and QSystem Monitor—to automate system and message monitoring, balance workloads, and send mobile alerts when events didn’t occur on time. The result was proactive incident detection, fewer missed deliveries and invoice problems, improved supply-chain reliability, and better customer satisfaction supported by responsive vendor expertise.

Lipari Foods

Michael Hegarty

Vice President of Technology