Fortra
376 Case Studies
Case Study: Cashman Equipment achieves 2-day implementation and IBM i self-sufficiency with Fortra
A Fortra Case Study
Cashman Equipment Looks to HelpSystems Professional Services with High Hopes
Cashman Equipment Company, a top-rated Caterpillar dealer based in Henderson, NV with over 600 employees, runs a mixed Windows and IBM i environment including Dealers Business System (DBSi). Although they had deployed HelpSystems automation and monitoring tools, the team lacked IBM i experience and needed to migrate a product to the latest version while learning to troubleshoot issues without relying on technical support.
HelpSystems provided an on-site consultant who completed the installation, upgrade and two days of customized, hands-on training focused on configuration, alerts, notifications and proactive troubleshooting. The engagement delivered a seamless migration and full implementation in two days, left the team confident in fixing problems independently, and produced practical tips and techniques they plan to build on with future training.
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Cashman Equipment
Don Erlanger
Manager of Information Technology