Case Study: Carter Bank & Trust achieves 3,800% ROI in under 5 months with Fortra Automate RPA

Carter Bank & Trust Achieves 3,800% ROI with Automate

Carter Bank & Trust, a 1,000-employee community bank in Martinsville, VA, was bogged down by slow, error-prone manual work—especially around new-employee onboarding, payroll and large data migrations. CIO Matt Speare turned to HelpSystems after previous experience with RPA to find a scalable, easy-to-maintain automation solution.

By implementing HelpSystems Automate RPA and establishing a Center of Excellence and an “automation-first” culture (the “Carter bots”), the bank put 75+ robots into production to handle onboarding, payroll, system and data migrations, SLA management and validation. Results included a 3,800% ROI in under five months (with a year-one target of 5,000%), migration of 300,000+ accounts in under three hours (vs. 20 people over three weeks), reallocation of 5+ FTEs to strategic projects, and $50,000+ annually in SLA claw-backs.

Carter Bank & Trust

Matt Speare

Executive Vice President and CIO