Case Study: Business Only Broadband achieves real-time monitoring of 2,500 devices and SLA compliance with Fortra's Intermapper

Business Only Broadband Monitors Service to Metro Markets Using Intermapper

Business Only Broadband (BOB) is a carrier-grade fixed wireless and Metro Ethernet provider serving greater Chicago, Milwaukee and New York City markets, supporting nearly 1,000 customers under strict SLAs. Maintaining one of the largest wireless networks in the country—over 2,500 diverse devices including routers, switches, access points and more than 20 radio types—created a constant need for real-time awareness and reliable, 24/7 troubleshooting that their previous network management tools couldn’t deliver.

BOB implemented Intermapper and Intermapper Remote Access, using custom probes, tailored alerts and physical/geographical maps to monitor devices in real time, pinpoint issues quickly, and hand routine troubleshooting to front-line staff. The solution scales with the network, enables on-the-go monitoring, and delivered measurable benefits: 2,500 devices monitored in real time, 25% lower cost for mapping/monitoring/alerting versus leading vendors, and no extra hours spent on time-consuming customization.

Business Only Broadband

Tim Huffman

Director of Engineering