Case Study: Audatex achieves increased network uptime and substantial cost savings with Fortra's Intermapper

Audatex Insures Network Health with Intermapper Software Solution

Audatex, a Solera company supporting insurance and claims processing, depends on 1,500 geographically distributed employees to keep services running. With 20 technicians responsible for nationwide LAN/WAN/Internet performance, Audatex needed a monitoring solution that provided a clear overall view, detailed diagnostics, and support for capacity planning to maintain uptime.

Audatex deployed Intermapper and Intermapper Remote Access, using alerts to populate Remedy tickets and sending capacity data to Tivoli for trend analysis and expansion planning. The real-time maps and probes let technicians spot and fix issues faster, increasing uptime, cutting time-to-fix, and delivering substantial cost savings compared with their previous NetView solution — a payback the team says has occurred several times over.

Audatex

Dave Demers

Network Engineer