Case Study: Appvion achieves instant, secure self-service document access with Fortra (Webdocs & Deliver Now)

Appvion Improves Customer Satisfaction with a Digital Document Repository

Appvion, an Appleton, Wisconsin–based paper manufacturer, faced a customer service bottleneck: their aging customer web portal took 5–10 minutes to retrieve routine transaction documents, frustrating users and increasing support calls. They needed a secure, easy-to-access document repository that wouldn’t expose their server network and required minimal programming to implement.

HelpSystems implemented Webdocs and Deliver Now and connected them to Appvion’s ERP2Web/JD Edwards front end via APIs, handling deployment and integration. The result is a fast, simple, and secure repository—customers can instantly search and retrieve orders, invoices, and bills of lading, the portal is more efficient, and Appvion gained a low-overhead, easy-to-maintain solution.

Appvion

Rick OdegardIT

Technical Support Manager