Case Study: Largest American Supermarket Chain achieves enterprise-wide capacity visibility and rapid analytics with Fortra's Vityl Capacity Management

A Single Solution to a Shared Problem Using Automated Analytics

One of the largest American supermarket chains, operating roughly 5,000 servers (about 1,700 physical) and 200 significant applications across multiple data centers and 1,000+ stores, faced an overwhelming volume of IT and capacity data. Technicians were swamped with alerts, executives lacked timely strategic views, and manual analysis with spreadsheets took weeks — leaving the organization reactive and unable to align capacity decisions across different levels of IT and the business.

The company deployed Vityl Capacity Management (Surveyor) to consolidate metrics, apply rule-based capacity analytics, and deliver tailored, hierarchical dashboards and automated reports for every stakeholder. The solution processed tens of thousands of metric checks in a day, enabled VMware rightsizing, improved resource utilization, reduced problem tickets and capacity-related incidents, and shifted the organization from reactive firefighting to proactive, aligned capacity and performance management.