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Case Study: Village of Glendale Heights cuts phone system costs by 50% with Fortinet FortiVoice
A Fortinet Case Study
Village of Glendale Heights cuts phone system costs by 50% with Fortinet
The Village of Glendale Heights faced challenges modernizing its outdated phone system. The municipality needed to implement new features like call queues and auto attendants, deploy a system that could support future softclients, and manage everything in-house without external integrators. They turned to vendor Fortinet and its FortiVoice solution to address these issues.
Fortinet implemented the FortiVoice system, which provided modern telephony for all village departments. The results included much better customer service with shorter hold times, daily time savings for employees, and more efficient internal management. The solution achieved a measurable impact, costing 50% less upfront than alternatives and reducing support costs by over 50% compared to the legacy system.
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