Case Study: Tiderwater unifies branch and remote phone communications and enables full call recording with Fortinet FortiVoice

Tiderwater Finance unifies phone communications with FortiVoice

Tidewater Finance Company, a Virginia Beach–based provider of retail customer financing with a branch in Henderson, NV, needed a more flexible, unified phone system to handle high call volumes, strict regulatory recording requirements, and a growing remote workforce. Its aging Avaya landline PBX couldn’t easily integrate a new office or teleworkers without costly add‑ons, so the IT team sought a VoIP solution that would present multiple locations as a single company and support full‑time call recording for compliance.

They deployed two FortiVoice FVC‑200D systems with FortiCall services, giving built‑in, always‑on call recording, high availability, and native teleworker support so offsite extensions behave like in‑office phones. The system was installed and configured in‑house, required no extra licenses or hardware, simplified provisioning, enabled phased user migration, met compliance needs, and delivered scalable, unified communications with minimal disruption.

Tiderwater

Mark Vanwerkhoven

Director of IT