Case Study: Riders Plus Insurance achieves simplified, secure phone management and reliable high-volume calling with Fortinet (FortiVoice & FortiGate)

Riders Plus Simplifies Phone Management with FortiVoice

Riders Plus Insurance, a Toronto-based motorcycle insurance broker founded in 1996, handles 600–700 calls a day and depends on every caller. Their legacy ESI phone system became difficult to manage as the business grew, lacked modern call‑center features, and made it hard to support remote sales staff—creating a material risk of lost business during peak season.

They implemented a VoIP solution built around the FortiVoice FVE-1000E with FON‑370i phones and a FortiGate 92D firewall, deployed and tuned by partner LCM Security (POE, QoS, onsite training). The new system delivered rich auto‑attendants, real‑time call queues and reporting, easy on‑the‑fly configuration, secure WAN redundancy, and flexible line provisioning—resulting in reliable uptime, seamless remote worker integration, better call handling during high volume, and simpler IT management.

Riders Plus Insurance

Myron Kuepfer

General Manager