Case Study: Felgueiras City Council achieves enhanced service levels and 75% faster user‑support response with Fortinet Security Fabric

Portuguese City Council Enhances Service Levels and Increases Operational Efficiency Through Digital Transformation

Felgueiras City Council, a Portuguese municipality of about 59,000 residents, embarked on a wide-ranging renewal program that relied on modernized digital services delivered from a central data center to seven remote offices. The council was experiencing frequent outages, latency (notably with VoIP), and mounting security gaps caused by a patchwork of point solutions, which hindered its plans to improve municipal services and protect citizen data.

The council adopted the Fortinet Security Fabric—centered on FortiGate next‑generation firewalls and complemented by FortiADC, FortiClient, FortiSwitch, FortiAP and FortiAnalyzer—to unify networking and security under a single, centrally managed platform. The integrated solution eliminated performance bottlenecks, enabled zero‑trust access and automated threat detection, boosting data protection, improving service availability and cutting time spent on user‑support tasks by about 75%.

Felgueiras City Council

Hélio Sousa

CIO