Case Study: Leading Managed Healthcare Provider achieves streamlined SOC operations with Fortinet FortiSOAR

National Leader in Managed Care and Healthcare Solutions Streamlines SOC Operations with SOAR

An award-winning national managed care provider with about 6,000 employees serving 5.3 million customers and 256,000 employers across 15 states and D.C. faced inefficient SOC operations: an outdated internal tracking system, dozens of disconnected tools, more than half a million alerts per day, alert fatigue, gaps at shift changes (including deleted or untracked work), and delays producing executive and audit reports.

The company implemented FortiSOAR (with FortiGate) to unify tools on a single workbench, automate workflows, and enforce role-based access. Queue management, timestamped ticket logs and configurable dashboards for KPIs/SLAs eliminated alert fatigue, prevented data deletion, enabled timely enterprise-level reporting, and optimized SOC resources to competently handle the large alert volume.