Case Study: Al Hatab Bakery achieves a 30% increase in customer satisfaction and 30% reduction in TCO with Fortinet Secure SD-WAN and SD-Branch

Leading High-end Bakery in Saudi Arabia Boosts Customer Satisfaction While Lowering Costs With Fortinet Secure SD-WAN and SD-Branch Solution

Al Hatab Bakery is a rapidly growing, high-end bakery chain in Saudi Arabia operating dozens of branches and supporting cloud and on-premises services such as SAP S/4HANA, Azure-based systems, ERP and POS. As it expanded, the company needed to improve network performance and resilience, maintain security and visibility, and reduce operating complexity and costs—challenges amplified by a move to local internet access and SD-WAN, which can increase the attack surface if security isn’t integrated.

Al Hatab implemented Fortinet’s Secure SD-WAN and SD-Branch stack—centered on FortiGate NGFWs with FortiSwitch, FortiAP, FortiManager, FortiAnalyzer, FortiClient EMS and other Fortinet components—to combine networking and security at the branch edge. The deployment improved application performance and threat protection while simplifying management, delivering about 30% higher customer satisfaction, a 30% reduction in total cost of ownership and roughly a 50% cut in administrative time, plus stronger resilience and visibility across apps and data.

Al Hatab Bakery

Ahmed Taher

IT Manager