Case Study: IHG Hotels & Resorts achieves close to 60% IT efficiency boost with Fortinet Secure SD-WAN

IHG Hotels & Resorts Boosts IT Efficiency Close to 60% with Fortinet Secure SD-WAN

InterContinental Hotels Group (IHG Hotels & Resorts) is a global hospitality company with more than 6,000 hotels and 325,000 employees. IHG’s legacy hub-and-spoke MPLS network and a wide array of vendor-managed systems at each property created high bandwidth costs, limited visibility and control, security exposure, network bottlenecks, and an inability to scale for cloud and mobile services.

IHG implemented Fortinet Secure SD-WAN (FortiGate NGFWs, FortiManager, FortiAnalyzer) delivered by an MSSP across thousands of locations, completing initial rollout activities in 15 months. The centralized solution improved performance and security while reducing costs and operational overhead—forecasting a 25% cost reduction, roughly 60% efficiency gains for the network/security team, about 30% lower latency and a projected 30% uplift in end-user satisfaction.

IHG Hotels & Resorts

Malvin Eanes

Hotel Security Compliance Director