Case Study: Network Contacts achieves record-time secure remote working for 3,000+ employees with Fortinet

Fast, Smart, and Secure Remote Working for Employees and Customers

Network Contacts is a leading Italian BPO and customer-relationship services provider with about 4,000 phone consultants. Faced with the need to protect critical corporate and customer data—and, during the COVID‑19 pandemic, to rapidly enable secure remote access and strong employee authentication—the company needed a scalable, compliant solution to preserve business continuity.

With Fortinet partner Joy Comm, Network Contacts deployed Fortinet Security Fabric components (FortiGate NGFW HA clusters, FortiAP, FortiAnalyzer) and FortiAuthenticator for multi‑factor authentication. The rollout was completed in record time (48 hours/two weeks), enabled more than 3,000 staff to work securely from home, met PCI‑DSS requirements, supported thousands of simultaneous connections, and kept operations and customer services uninterrupted.

Network Contacts

Mario Modugno

IT Manager