Case Study: Carrefour Italia achieves 99.9%+ network availability and improved customer service with Fortinet Secure SD-WAN

Carrefour Italia Transforms Customer Service through Secure SD-WAN

Carrefour Italia, a leading Italian retailer with around 1,500 points of sale and a large franchised network, faced growing network performance and management challenges as omnichannel e‑commerce, cloud services, and a wide variety of in‑store devices strained its legacy MPLS backhaul. The company needed a more flexible, resilient, and secure solution that would simplify operations for franchisees who are not IT specialists while maintaining high availability and strong threat protection.

Carrefour deployed Fortinet Secure SD‑WAN—built into FortiGate Next‑Generation Firewalls—with centralized management and analytics via FortiManager and FortiAnalyzer (hosted in the cloud), FortiExtender cellular backup, and VLAN segmentation. Within 18 months the solution reached 220 stores, delivered faster, more reliable service, reduced administrative overhead, exceeded the 99.9% annual availability target, and provided a secure foundation for new digital retail services.

Carrefour

Matteo Herin

CISO and Head of Network