Case Study: Callzilla boosts agent productivity and secures hybrid infrastructure with Fortinet

Callzilla boosts agent productivity by 20% with Fortinet

Callzilla, a U.S.-based provider of AI-enhanced contact center solutions, faced incessant cyber threats and complex regulatory demands from U.S. and EU authorities. Their challenge was to protect their hybrid infrastructure from attackers, respond to frequent compliance audits, and enable their IT staff to support growing network demands. To address this, they turned to Fortinet for a zero-trust network access (ZTNA) solution.

Fortinet implemented its Security Fabric platform, utilizing products like FortiGate, FortiAnalyzer, FortiSIEM, and FortiClient to provide ZTNA across all on-premises and cloud-based systems. This solution streamlined security, improved their overall security posture, and simplified multi-industry compliance. The results were significant, with Fortinet helping to detect and mitigate 81,000 attacks per month and boosting agent productivity by 20% through an improved technology platform.

Callzilla