Case Study: Alestra enhances customer experience with Fortinet automated network and security operations

Alestra cuts VPN activation from 24 hours to minutes with Fortinet

Alestra, a leading Mexican telecommunications provider, faced operational inefficiencies due to manual, fragmented processes as demand for its managed cybersecurity services grew. The challenge was to evolve from reactive operations to a scalable, proactive security model to improve customer experience. To address this, they turned to vendor Fortinet for an automated solution.

Fortinet implemented its Security Fabric, including FortiSOAR, FortiGate NGFWs, and FortiAnalyzer, to create a centralized, automated cyber defense center. This transformation streamlined network and security operations, reducing VPN creation times from up to 24 hours to just minutes and accelerating incident response to near real-time. The results provided by Fortinet enabled Alestra to enhance its customer experience through proactive issue resolution and a stronger security posture.

Alestra