Case Study: Kimco Realty rebuilds leasing trust and tenant engagement with Fortimize's unified Salesforce leasing portal

Kimco Realty rebuilds Salesforce in 30 weeks with Fortimize to streamline leasing

Kimco Realty, a nationwide retail real estate operator, faced significant challenges and a loss of trust after a failed Salesforce implementation by a previous partner. The flawed rollout stripped away critical workflows, forced teams to rely on manual workarounds, and slowed approvals to the point that leadership considered abandoning the Salesforce platform entirely. Fortimize was engaged to address this critical situation.

Through its Delivery as a Service model, Fortimize rebuilt Salesforce to fit Kimco Realty's business processes. The solution integrated the company's core systems of record to eliminate manual data entry and re-establish critical data flows. This restored structured, fast approvals and operational confidence. As a result, Kimco Realty achieved full adoption of the platform, eliminated manual work, and created a faster, more transparent digital experience for its tenants. Fortimize made the difference in rescuing Kimco's investment and turning the implementation into a flagship success.

Kimco Realty