Case Study: Customers Bank achieves 50% asset growth with Fortimize and Salesforce FSC + MuleSoft

Customers Bank saves 60,000 hours and grows assets 50% with Fortimize

Customers Bank, a $22 billion super-community bank, faced challenges with fragmented systems and siloed data that hindered its ability to meet rising digital customer expectations. Their legacy processes created internal friction and prevented teams from delivering value quickly. To address this, the bank partnered with vendor Fortimize for advisory and managed services to realign its technology foundation.

Fortimize implemented a solution that involved migrating the bank to Salesforce Financial Services Cloud and stabilizing integrations with MuleSoft. This effort digitized over 140 workflows and fostered an agile way of working across the organization. The results were significant, saving 60,000 hours of work in the first year and contributing to 50% asset growth, all while improving customer service consistency and satisfaction.

Customers Bank