Case Study: American Campus Communities streamlines maintenance and speeds resolution with Fortimize and Salesforce Service Cloud

American Campus Communities streamlines maintenance across 200+ communities with Fortimize

American Campus Communities, the largest developer and manager of student housing in the U.S., faced significant challenges with its manual, paper-based maintenance work order system. This inefficient process created a large backlog of unresolved requests, especially during high-volume move-in periods, leading to resident frustration. To address this, they partnered with Fortimize for an implementation of Salesforce Service Cloud and Field Service Lightning.

Fortimize implemented a streamlined, proactive operation that provided technicians with real-time mobile dispatch instructions. This solution replaced the paper trails, enabling faster response times and giving residents clear visibility into request status. The project removed the manual backlog, increased service efficiency, and built resident trust through improved communication and reliability.

American Campus Communities