Case Study: Akasa Air launches fully automated inflight retail operations with Forthcode

Akasa Air launches inflight retail in 10 days with Forthcode, driving 3x ancillary revenue

Akasa Air, a new low-cost carrier, needed to establish a fully automated inflight retail system before its first flight but had only 10 days from contract signing to launch. The challenge was to avoid all manual processes for sales, inventory, and reconciliation from day one while ensuring reliable offline transactions and rapid crew training. They partnered with Forthcode to deploy its nGO Inflight Retail and Catering Management solution.

Forthcode implemented its system within the 10-day window, integrating it with Akasa Air's key operational platforms and training 250 crew members. The solution provided robust offline sales capability and automated workflows. This resulted in a 3x increase in inflight ancillary revenue, reduced inventory variance to near zero, and enabled fully automated, audit-ready operations from the airline's very first flight.

Akasa Air