Case Study: Air India Express boosts inflight ancillary revenue with Forthcode's nGO platform

Air India Express boosts inflight ancillary revenue 3x with Forthcode

Air India Express, a low-cost carrier, faced operational challenges in its inflight retail operations, including high offline payment decline rates, manual inventory reconciliation, and cumbersome financial calculations. These inefficiencies hindered ancillary revenue growth. The airline partnered with vendor Forthcode to implement its nGO Inflight Retail and Catering Management platform to address these issues.

Forthcode's solution provided an offline-first, automated system integrated with the airline's existing PSS, crew, and ERP software. This implementation resulted in a 3x increase in inflight ancillary revenue, the near-elimination of inventory discrepancies, and significantly reduced manual effort. The project was delivered within a three-month window, providing Air India Express with a scalable operational backbone for its post-merger growth.

Air India Express