Case Study: a sports services software provider improves app ratings and UX with Forte Group's mobile app audit

sports services software provider boosts app ratings from 2.5 to 4.72 stars with Forte Group

The client, a sports services software provider, offers an all-in-one technology platform for youth sports organizations. Following a transition to new technologies, their newly released iOS mobile application for team management experienced a significant drop in user satisfaction, with average ratings falling to 2.5 stars. Despite internal efforts, persistent issues remained, prompting them to commission an external app audit from Forte Group.

Forte Group leveraged its proprietary Mobile Application Assessment Framework to conduct a holistic evaluation. Their solution included comprehensive functional, accessibility, and security testing, alongside a detailed analysis of user feedback to prioritize critical fixes. As a result of Forte Group's audit and the subsequent implementation of their recommendations, the app's average rating dramatically improved from 2.5 stars to 4.72 stars, while also enhancing its security and overall performance.